SHIPPING & RETURNS
SHIPPING POLICY
Shipping Services
We have two popular shipping services on tap with UPS and USPS. We default to USPS First Class and normal priority. If your order needed a custom solution or was especially large, we can route your order via freight forwarder.
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Shipping Calculator
After you start the checkout process, you will enter a shipping address. Please review your form entries especially if you’re using some form of autofill. The cart provider, will immediately attempt to validate your shipping address so it can accurately calculate a shipping cost(s) for each of the carrier and service options available to you.
We do not inflate or up charge quoted shipping rates. Occasionally, we will adjust shipping rates in order to reduce some of the burden shipping companies are passing through to us. We’re not in the shipping business and want only to encourage your continued patronage with Chobanu Nutrition.
if you feel the shipping calculator is incorrectly quoting your shipping total or the cost seems too high, please contact customer service. There could be a system error coming from Shopify or an issue with detection of your address in the validation processor.
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Process & Handling
We do our best to ship all orders the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day after the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow us 12- 24 hours for orders to be processed and shipped.
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Tracking
If you do not receive an order confirmation email or updated tracking information within 48 hours, please contact Customer Service. Once your package is picked up by UPS or USPS, we have very minimal control over what happens next. We do not guarantee that FedEx will deliver 2nd Day Air within 2 days or 3 Day Select within 3 Days.
We also do not offer refunds for packages that take longer than advertised by UPS, FedEx or USPS. Once an order has been processed and shipped by our warehouse, a UPS Tracking Number or USPS Tracking Number will be emailed to the address on file with that customer or individual order.
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Backordered Products
Our inventory is kept synchronized with our warehouses in a real-time. If a product has been out of stock for more than a few days, you can request a notification be emailed to you when it's replenished. All in-stock products ship within 48 hours of the order being placed. When possible, products backordered will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-4 business days.
RETURN & EXCHANGE POLICY
Our return and refund policy lasts up to 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.chobanu@gmail.com
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Returning Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.chobanu@gmail.com
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Where to Send Returned Goods
To return your product, you should insure and send your package to:
Chobanu Nutrition Wearhouse 2500 N Fed Hwy, Boca Raton, FL 33431
Attn: Returns
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You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Processing time will vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance and requesting a signed receipt. We don’t guarantee that we will receive your returned item and you are responsible for the items until we have received the package.